Return/Exchange

At Moxyna, we specialize in women’s intimate apparel and take pride in offering high-quality bras that deliver comfort, support, and exceptional fit. We carefully inspect every item before shipping, but we understand that unexpected issues may occur. We strongly encourage customers to inspect their package upon delivery. If you receive a damaged item, the wrong item, or if something is missing, please contact us immediately so we can correct the issue as quickly as possible.

To request a return or exchange, please reach out to our customer service team within 30 days of receiving your order. We will provide a return authorization and the correct return address. Please note that unauthorized returns cannot be accepted. Because we sell intimate products, we only accept returns for quality-related issues, such as defects, manufacturing flaws, or receiving the wrong item. Minor differences in color or size caused by lighting, monitor variations, or manual measurement are considered normal and are not treated as defects.

All returned bras must be in brand-new, unworn, and unwashed condition, with all original tags attached and the hygiene protection strip intact (when applicable). Due to the intimate nature of bras, items that show any signs of wear — including stretched straps, removal of padding, deodorant marks, makeup stains, perfume scent, or any form of personal use — cannot be accepted. For hygiene and safety reasons, worn or tried-on bras cannot be restocked and will be refused.

When sending your return, please use your local post office and keep the tracking number for your records. Customers are responsible for any loss or damage that occurs during return transit. We do not accept packages sent via C.O.D. (Cash on Delivery).

If the return is due to a customer-related reason, such as choosing the wrong size or simply changing your mind, the customer is responsible for the return shipping cost. If the issue is caused by Moxyna — such as receiving a defective or incorrect bra — we will cover the return shipping fee.

After we receive and inspect your return, we will send you an email confirmation. Refunds or exchanges will be processed within 7 business days. If you need assistance with fit, sizing, or product selection, our team is always here to help ensure you find your perfect bra.